Do I need an account to make an order?
Signing up for an account is not necessary; however, doing so keeps you updated with your order history and tracking information, as well as our newsletter and special promotions when they become available. We have promotions that are specifically for “followers” and registered users.
What payment methods do you accept?
We accept all major credit cards (American Express, Visa and MasterCard) in addition to Google Pay and Apple Pay. Please note that registration may not be required in order to place an order through Google Pay and Apple Pay.
What is your return/exchange policy?
Superior Seating will gladly accept any full-priced, non-“sale” and “custom-made” items for exchange within 7 days of receipt (or within 7 days of being contacted for a Self Pickup). Refund will be issued less the return shipping costs. Items being returned must be in undamaged, unassembled and in its original packaging. Superior Seating will not accept any returns by post without prior written communication and a valid Return Authorisation. All sale items and discounted merchandise and custom made items are final sale and cannot be returned or exchanged. Superior Seating does not assume any responsibility for lost or damaged items while in transit from the customer. Therefore, we strongly recommend that customers use our contracted carrier with a tracking system, which will be arranged upon request.
More information on our return policy can be found on our Policies page.
Does my store credit expire?
Store credit is issued in the form of a virtual gift card. This credit does not expire and can be redeemed at our online store. To redeem your credit for online purchases, simply enter the provided gift card credentials at checkout.
What are your shipping costs and delivery times?
Shipping costs are calculated based on the shipping location, shipping method and the total weight of your order. Estimated shipping rates and delivery time can be seen here.
Note that these estimates do not include order processing times or potential delays and that they may be subject to fluctuation throughout the year.
Does Superior Seating ship internationally?
Superior Seating ships Australia wide including all remote areas, off-shore locations, and mining zones. However, we do not offer international shipping at the moment. Customers who are interested, please contact us at firstname.lastname@example.org; we will help you to find out shipping costs.
I just placed an order, can I modify or cancel it?
To request a modification or cancellation to your order, please contact us at email@example.com as soon as possible. However, before contacting us, be advised that all orders placed for “sale” and “custom-made” are final sale and not eligible for modification, cancellation, return or exchange once submitted. For all other cancellation requests, keep in mind that our business hours are 10 AM - 6 PM (GMT +10) Monday to Friday.
Once an order is submitted, Superior Seating is not responsible for ensuring that it can be modified or canceled prior to shipment. In the case of Self Pickup orders, cancellation requests must be received prior to the customer being contacted for pickup.
Where is my online order being shipped from?
Your order will be processed at our office in Melbourne, VIC, and will be dispatched from our warehouse in Springvale, VIC. Accordingly, you order may contain multiple packages. Please note that in the case of a split order, you will receive multiple shipping confirmation emails to track each individual parcel.
Can I place an order online and do a self-pickup?
Self-pickup is available at our Springvale, VIC warehouse. You can select this option on the “Shipping Method” section of our checkout page. The credit card holder’s valid driver’s license or government photo ID and the credit card used for the transaction will be required upon pickup. No exceptions.
Why has my photo ID and proof of address been requested?
Your personal online security is important to us. To ensure the legitimacy of purchases made on our online store, we must confirm that the billing address you provide matches the address on file with your credit card company.
What is the typical response time to a customer inquiry?
Every customer inquiry is important to us, and we strive to have your questions or concerns resolved as promptly as possible. Response time is usually within 24 hours. If you wish to speak with a customer representative, please call 03 8595 5531 or email firstname.lastname@example.org. Our business hours are 10 AM - 6 PM (GMT +10) Monday to Friday.
How do I stay updated with the latest news from Superior Seating?
You can learn more about us and stay connected by subscribing to our Email Newsletter and by following our Facebook, Twitter and Instagram accounts.